Ordering & Payment

Online Ordering

We require full payment before delivery of goods. When placing orders please ensure that correct delivery address is given, as well as full name and telephone number, for country customers transport company details and account number is also needed.

Ordering via phone, fax or email:
First order customer will be on a pre-payment basis.,

We require full payment before delivery of goods are made to customer who do not have credit account. For prompt delivery of goods for first time customers, the payment is to be made beforehand by credit card at the time of the order. If paying by cheque or money order, once the cheque or money order is cleared, the goods will be dispatched.

When placing orders either by phone, fax, or e-mail, please ensure that correct delivery address is given, as well as full name and telephone number, for country customers transport company details and account number is also needed.

Stock Level Status

As you browse and order products you will see that we have information about our our stock levels. This is to give you a realistic idea of when we can ship your order. The stock level information is stated as below:

• In stock for Immediate Dispatch  means we have more than 10 of those boxes/items in stock
• Low Stock – Call to Check means stock is running low, please call to ensure your necessary quantities are available
• Out of Stock means there is no stock available, please call for ETA for information on restocking

Payments

Payments may be made by direct deposit, EFT credit to our bank account (Bank to Bank deposit). If you are using EFT, please fax or e-mail a payment remittance advice notice to us ASAP.

Other forms of payment accepted are direct deposit, credit or bank card payments online or over the phone.

If paying by credit card over the telephone please provide your full name as it appears on the card, your card number, CCV details and expiry date. Please note, credit card payments will incur a surcharge of 1.5% for Visa/Mastercard and 2% for Amex.

Credit Payments

For a 30-day credit account an application form must be fully completed and returned by mail or email, as we require the original form for our records. Approval of credit process will take approx. 2-5 days. You will be contacted either by telephone or in writing if you have been successful of obtaining a 30-day credit account.

Back Orders

On occasions items which have been ordered may be out of stock due to a high demand for them or due to the slow delivery of our suppliers. If an item is not available we will make contact so you can decide how you wish to proceed.

Custom Orders

Once a custom order is placed, order must be paid for in full up front. Custom orders cannot be cancelled or returned as no credit will be given.

No further discounts or discount vouchers apply on custom order products, or on orders where a custom order product is included with other products from HOST.

Custom orders can take from 1 week to 2 weeks if items are in stock with our supplier. If items are not in stock then delivery depends upon when our suppliers next shipment arrives into port. Any delays with custom orders are beyond our control.